have compiled and listed here some of the most popular questions
that we are asked when ordering albums. We have also constructed
a "Teach Me Albums"
page that will help you with the actual ordering.
any topic for the answer:
Status: Art Leather albums require at least 10-12 weeks
to produce (not including shipping). This time may be longer
during peak production periods. During this time, we are unable
to provide any other details other than your order is being
manufactured. If we have any questions that may delay your
order or affect the status, you will be contacted by email.
Methods: We only accept online orders. Payment methods
include Visa, MasterCard, American Express, and Discover.
Credit and debit cards are accepted.
Once placed, orders cannot be cancelled. Orders go immediately
into process and cannot be cancelled with manufacturers.
Images & Your Computer: Each and every computer monitor
displays differently. Colors of images will vary on each monitor.
Images of our products are accurate when we post them, but
may appear differently on your monitor depending on your settings.
For this reason, you acknowledge that the images on your monitor
may vary from the actual product due to your monitor settings
being beyond our control. Color differences between your monitor
and the actual product are not deemed as defects or basis
for product rejection.
Any damaged shipment must be brought to our attention and
confirmed by us within 10 days of the shipping date. Damaged
items are replaced with new items. Refunds are not available
Locations: We ship regularly to the U.S., U.K., Canada,
and many European countries. If you want to confirm your location,
feel free to contact us. It should be noted that delivery
to other countries is considered importing and recipients
are responsible for any and all taxes or fees imposed as part
of this process. These fees and taxation are not a part of
our services or shipping.
Times: This is the time the package spends in transit
with the carrier. We have no control of your order during
this time because we do not own the delivery companies. Most
orders are shipped by US Mail or UPS. You can estimate delivery
times (times in transit) from our location in zip code 37086.
Delivery: If a package is denied on your end, the delivery
company will most likely return it to us (fees may apply).
This can result from your literally denying the package or
by not having someone to accept the package on your end. If
an order is returned to us, we will hold it for 10 days to
arrange a new shipment. New shipping fees WILL apply in addition
to the fees for the return shipment to us. In no case does
a denied delivery qualify an order for a refund. If a new
shipment is not arranged within 10 days from our receiving
it back, it will be disposed of.
Shipping: At this time, we do not offer rush shipping
Addresses: We are able to ship to most addresses, however,
we are not able to accept responsibility when shipping to
apartment or condo addresses. The reason is that most delivery
people drop packages at the doors and they have a very high
occurrence of "disappearing" from these addresses.
We recommend shipping to house or work addresses for most
Corrections: While we attempt to guarantee correct shipping,
occasionally a mis-packaging may occur. We will always refer
back to the order you submitted for verification. If we have
made an error, we will be happy to correct the error of shipped
products. All notices of order correction must be made within
10 business days of the ship date.
Fees: Fees are generated by our shopping cart and depend
on the items you have ordered. To discover the shipping fees
for your items, simply proceed through the checkout until
they are presented to you. At this point, you are NOT obligated
to place the order. Lighter items such as mats have shipping
that starts at $6 and full albums will have shipping that
starts at $15.
WeddingAlbumDepot.com reserves the right to place a signature
release on all orders. All orders over $100 automatically
have a signature release required. Even if we do not require
one, the shipping company may still impose one at their descretion.
Please insure someone is available to sign for the package
at the address you supply us.
Policy: All sales on all products are final and do not
qualify for return, credit, exchange, or refund. Once an order
is placed, it goes immediately into production cannot be cancelled
or returned. Further explanation:
cannot be returned due to each and every one being custom-made
in regard to size, color, style, and personalization. Even
if your album does not have any imprinting on it, the album
was still a custom item for you from the manufacturer. Once
an order is placed, it cannot be cancelled or returned.
are ordered from the manufactuer once you place your order.
The manufacturer does not permit returns and we do not warehouse
of the manufacturers not allowing returns, we encourage you
to ensure your order is exactly correct before submitting
Ordering: Our shopping cart uses the latest SSL technology
for protecting your payment information. This should be apparent
by the lock present on your browser.